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Frequently Asked Questions

Appointment Guidelines, Policies, Fees

Please click here to see the policies, fees, and guidelines for appointments with Cynthia.

Where is Cynthia’s Office in Manhattan located?

Cynthia’s office is located on the upper eastside of Manhattan. When you contact me to make an appointment I will give you the exact address.

Subways: Take the 4, 5, or 6 train on the Lexington Avenue line to 86TH Street Station Buses: The 86th cross town bus to 2nd Avenue is the closest to my location.

How do I make an appointment with Cynthia?

Give Name, contact info, date and time of your request, and who referred you. Allow 24 hours for a reply. If emailing, put "Appointment" in Subject Line.
• Text: 917-797-9834
• Phone: 917-797-9834
• Email:

What days and hours are appointments available in the Manhattan office?

The New York City office is generally open Tuesday, Wednesday, Thursday, and Friday each week. Appointments are available from 7:00 am – 10:00 pm during those days. There are some weekends I will also have office hours and you may request notification of those dates.

Where is Cynthia’s office in the Southern Catskills located?

Cynthia’s office in Sullivan County, New York, is located at 4700 State Route 52, just east of Jeffersonville, across from Lake Jeff.

What days and hours are appointments available in the Jeffersonville office?

I am generally available for appointments here Saturdays, Sundays and Mondays. I am also here during all holidays, with extended hours during the summer months. If you would like a Home Visit for 2 or more people, please book ahead.

How do I make an appointment for the Catskill Office or request a Home Visit in the area?

To make an appointment in the Catskill office:
Phone: 845-482-5521 and leave a message with your phone number;
Text: 917-797-9834 stating when you want an appointment

What is the cancellation policy?

If you need to cancel or change your appointment you must give me at least 24 hours notice by calling or texting 917-797-9834 for New York City Appointments and by calling 845-482-5521 for Jeffersonville appointments.
If you are running late I will hold your appointment for you for 20 minutes. After 20 minutes, it will be considered a last-minute cancellation.
If you have a Tuesday appointment in New York City, please call to cancel or change the appointment by the previous Sunday.
If I need to change or postpone your appointment I will give you at least 24 hours notice.
You may not cancel via email unless it is one week ahead.

Will I be charged for cancelled appointments or no-show’s?

Unless it is a true emergency, you will be responsible for last-minute cancellations and no show’s. The treatment fee will be owed in full.